Shipping Areas
We currently offer shipping services to the following areas:
International Shipping: We also ship internationally to select countries. During checkout, you can enter your address to confirm if we deliver to your location.
Within Nepal: We deliver to all regions across Nepal, including inside and outside the Kathmandu Valley.
Shipping Options and Timelines
We offer the following shipping options to cater to your needs:
a. Free Standard Shipping
- Inside/Outside Ring Road (Kathmandu Valley):
- Delivery Time: 1 business day
- Cost: FREE
- Outside Kathmandu Valley:
- Delivery Time: 2-3 business days
- Cost: FREE
b. Express Shipping (Inside Kathmandu Valley Only)
- Delivery Time: 1-2 business hours
- Cost: Rs. 120
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package’s status.
International Shipping
For international orders, delivery times vary depending on the destination. Typically, orders take 7-14 business days to arrive. Please note that customs clearance may cause additional delays, and any customs duties or taxes are the responsibility of the customer.
Tracking Your Order
Once your order is confirmed, you will receive a tracking number via email. You can use this number to track your package on our website or the courier’s platform.
Shipping Costs
Within Nepal: Free standard shipping is available for all orders.
International Orders: Shipping costs are calculated at checkout based on your location and order size.
Undeliverable Orders
If a package is returned to us as undeliverable (e.g. due to an incorrect address or failure to collect the package), we will contact you to arrange a reshipment. Additional shipping charges may apply.
Lost or Damaged Packages
We take great care to ensure your order arrives safely. However, if your package is lost or damaged during transit, please contact our customer service team immediately at sales@seaspraysiren.com. We will work with you to resolve the issue promptly.
Changes to Your Shipping Address
If you need to change your shipping address after placing an order, please contact us as soon as possible at sales@seaspraysiren.com. We will do our best to update your address before the order is shipped.
Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, feel free to reach out to our customer service team at sales@seaspraysiren.com. We are here to help!
Thank you for choosing Seaspray | Made In Nepal – where nature meets fragrance!